Protect your business with iMonitor EAM The most complete employee computer activities monitoring software
iMonitor EAM
Tech and Sales Frequently Asked Question
A: iMonitor EAM license size is based on the number of the computer you are going to monitor, i.e. the number of computers which you install Agent in your organization. You will not be able to monitor more computers than the license size as you purchase, and each EAM agent license can monitor one Windows/Mac computer or an user session on Windows Terminal Server/Citrix. For example if you want to monitor 25 computers, you need to purchase the "25 agent license", and we will provide one monitor license for free. If you want more monitor license, then need to purchase additional monitor license.
A: Yes, If one computer breaks down and you need to put it out of commission and replace it with another computer, the licenses can be transferred over. You just need to delete the broken one, and install agent on the new one.
A: For iMonitor EAM, we do not accept refund requests, so please use the 15-day free trial before purchasing. For iMonitor 365/WorkAuditor, we provide a 3-day unconditional refund. Software purchased from resellers is not refundable; please contact your reseller.
A: After you make the payment. We will send you the software download link, registration code, active code and user guide via email within 24 hours.
A: Sorry, currently we only provide our software via internet downloading,or if you purchase our software from our resellers, you can ask CD-Rom package from them.
A: There is only one flat fee that you need pay once and own the license for the software forever. There is no need to pay for subscription.
A: Yes, of course. We provide technical service via email, online live chat, phone, and remote tools such as Teamviewer, Anydesk, and Todesk. And we have 24/7 online service which can response your requirements timely.
A: If you can't buy our software online, first please try another purchase way to try again, we accept credit card, Paypal and wire transfer payment. If you still can not purchase, PLEASE CONTACT US IMMIDIATELY VIA EMAIL (SUPPORT@IMONITORSOFT.COM). We will provide you alternative purchase links or methods at once.
A: iMonitor 365/WorkAuditor has no minimum purchase quantity. For iMonitor EAM, the minimum is 3 licenses for the Lite and Standard editions, and 5 licenses for the Professional and Encryption editions.
A: When the message "credit card was declined" appears while you processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, an immediately call to your card issuer/bank will clear this up.
A: We provide 1 year of free version upgrades and technical support. If you renew before the first year ends, you receive a 70% discount; if you renew after one year, you receive a 50% discount. If you do not renew, you can keep using your current version for life.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: iMonitor EAM license size is based on the number of the computer you are going to monitor, i.e. the number of computers which you install Agent in your organization. You will not be able to monitor more computers than the license size as you purchase, and each EAM agent license can monitor one Windows/Mac computer or an user session on Windows Terminal Server/Citrix. For example if you want to monitor 25 computers, you need to purchase the "25 agent license", and we will provide one monitor license for free. If you want more monitor license, then need to purchase additional monitor license.
A: Yes, If one computer breaks down and you need to put it out of commission and replace it with another computer, the licenses can be transferred over. You just need to delete the broken one, and install agent on the new one.
A: For iMonitor EAM, we do not accept refund requests, so please use the 15-day free trial before purchasing. For iMonitor 365/WorkAuditor, we provide a 3-day unconditional refund. Software purchased from resellers is not refundable; please contact your reseller.
A: After you make the payment. We will send you the software download link, registration code, active code and user guide via email within 24 hours.
A: Sorry, currently we only provide our software via internet downloading,or if you purchase our software from our resellers, you can ask CD-Rom package from them.
A: There is only one flat fee that you need pay once and own the license for the software forever. There is no need to pay for subscription.
A: Yes, of course. We provide technical service via email, online live chat, phone, and remote tools such as Teamviewer, Anydesk, and Todesk. And we have 24/7 online service which can response your requirements timely.
A: If you can't buy our software online, first please try another purchase way to try again, we accept credit card, Paypal and wire transfer payment. If you still can not purchase, PLEASE CONTACT US IMMIDIATELY VIA EMAIL (SUPPORT@IMONITORSOFT.COM). We will provide you alternative purchase links or methods at once.
A: iMonitor 365/WorkAuditor has no minimum purchase quantity. For iMonitor EAM, the minimum is 3 licenses for the Lite and Standard editions, and 5 licenses for the Professional and Encryption editions.
A: When the message "credit card was declined" appears while you processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, an immediately call to your card issuer/bank will clear this up.
A: We provide 1 year of free version upgrades and technical support. If you renew before the first year ends, you receive a 70% discount; if you renew after one year, you receive a 50% discount. If you do not renew, you can keep using your current version for life.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes, If one computer breaks down and you need to put it out of commission and replace it with another computer, the licenses can be transferred over. You just need to delete the broken one, and install agent on the new one.
A: For iMonitor EAM, we do not accept refund requests, so please use the 15-day free trial before purchasing. For iMonitor 365/WorkAuditor, we provide a 3-day unconditional refund. Software purchased from resellers is not refundable; please contact your reseller.
A: After you make the payment. We will send you the software download link, registration code, active code and user guide via email within 24 hours.
A: Sorry, currently we only provide our software via internet downloading,or if you purchase our software from our resellers, you can ask CD-Rom package from them.
A: There is only one flat fee that you need pay once and own the license for the software forever. There is no need to pay for subscription.
A: Yes, of course. We provide technical service via email, online live chat, phone, and remote tools such as Teamviewer, Anydesk, and Todesk. And we have 24/7 online service which can response your requirements timely.
A: If you can't buy our software online, first please try another purchase way to try again, we accept credit card, Paypal and wire transfer payment. If you still can not purchase, PLEASE CONTACT US IMMIDIATELY VIA EMAIL (SUPPORT@IMONITORSOFT.COM). We will provide you alternative purchase links or methods at once.
A: iMonitor 365/WorkAuditor has no minimum purchase quantity. For iMonitor EAM, the minimum is 3 licenses for the Lite and Standard editions, and 5 licenses for the Professional and Encryption editions.
A: When the message "credit card was declined" appears while you processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, an immediately call to your card issuer/bank will clear this up.
A: We provide 1 year of free version upgrades and technical support. If you renew before the first year ends, you receive a 70% discount; if you renew after one year, you receive a 50% discount. If you do not renew, you can keep using your current version for life.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: For iMonitor EAM, we do not accept refund requests, so please use the 15-day free trial before purchasing. For iMonitor 365/WorkAuditor, we provide a 3-day unconditional refund. Software purchased from resellers is not refundable; please contact your reseller.
A: After you make the payment. We will send you the software download link, registration code, active code and user guide via email within 24 hours.
A: Sorry, currently we only provide our software via internet downloading,or if you purchase our software from our resellers, you can ask CD-Rom package from them.
A: There is only one flat fee that you need pay once and own the license for the software forever. There is no need to pay for subscription.
A: Yes, of course. We provide technical service via email, online live chat, phone, and remote tools such as Teamviewer, Anydesk, and Todesk. And we have 24/7 online service which can response your requirements timely.
A: If you can't buy our software online, first please try another purchase way to try again, we accept credit card, Paypal and wire transfer payment. If you still can not purchase, PLEASE CONTACT US IMMIDIATELY VIA EMAIL (SUPPORT@IMONITORSOFT.COM). We will provide you alternative purchase links or methods at once.
A: iMonitor 365/WorkAuditor has no minimum purchase quantity. For iMonitor EAM, the minimum is 3 licenses for the Lite and Standard editions, and 5 licenses for the Professional and Encryption editions.
A: When the message "credit card was declined" appears while you processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, an immediately call to your card issuer/bank will clear this up.
A: We provide 1 year of free version upgrades and technical support. If you renew before the first year ends, you receive a 70% discount; if you renew after one year, you receive a 50% discount. If you do not renew, you can keep using your current version for life.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: After you make the payment. We will send you the software download link, registration code, active code and user guide via email within 24 hours.
A: Sorry, currently we only provide our software via internet downloading,or if you purchase our software from our resellers, you can ask CD-Rom package from them.
A: There is only one flat fee that you need pay once and own the license for the software forever. There is no need to pay for subscription.
A: Yes, of course. We provide technical service via email, online live chat, phone, and remote tools such as Teamviewer, Anydesk, and Todesk. And we have 24/7 online service which can response your requirements timely.
A: If you can't buy our software online, first please try another purchase way to try again, we accept credit card, Paypal and wire transfer payment. If you still can not purchase, PLEASE CONTACT US IMMIDIATELY VIA EMAIL (SUPPORT@IMONITORSOFT.COM). We will provide you alternative purchase links or methods at once.
A: iMonitor 365/WorkAuditor has no minimum purchase quantity. For iMonitor EAM, the minimum is 3 licenses for the Lite and Standard editions, and 5 licenses for the Professional and Encryption editions.
A: When the message "credit card was declined" appears while you processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, an immediately call to your card issuer/bank will clear this up.
A: We provide 1 year of free version upgrades and technical support. If you renew before the first year ends, you receive a 70% discount; if you renew after one year, you receive a 50% discount. If you do not renew, you can keep using your current version for life.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Sorry, currently we only provide our software via internet downloading,or if you purchase our software from our resellers, you can ask CD-Rom package from them.
A: There is only one flat fee that you need pay once and own the license for the software forever. There is no need to pay for subscription.
A: Yes, of course. We provide technical service via email, online live chat, phone, and remote tools such as Teamviewer, Anydesk, and Todesk. And we have 24/7 online service which can response your requirements timely.
A: If you can't buy our software online, first please try another purchase way to try again, we accept credit card, Paypal and wire transfer payment. If you still can not purchase, PLEASE CONTACT US IMMIDIATELY VIA EMAIL (SUPPORT@IMONITORSOFT.COM). We will provide you alternative purchase links or methods at once.
A: iMonitor 365/WorkAuditor has no minimum purchase quantity. For iMonitor EAM, the minimum is 3 licenses for the Lite and Standard editions, and 5 licenses for the Professional and Encryption editions.
A: When the message "credit card was declined" appears while you processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, an immediately call to your card issuer/bank will clear this up.
A: We provide 1 year of free version upgrades and technical support. If you renew before the first year ends, you receive a 70% discount; if you renew after one year, you receive a 50% discount. If you do not renew, you can keep using your current version for life.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: There is only one flat fee that you need pay once and own the license for the software forever. There is no need to pay for subscription.
A: Yes, of course. We provide technical service via email, online live chat, phone, and remote tools such as Teamviewer, Anydesk, and Todesk. And we have 24/7 online service which can response your requirements timely.
A: If you can't buy our software online, first please try another purchase way to try again, we accept credit card, Paypal and wire transfer payment. If you still can not purchase, PLEASE CONTACT US IMMIDIATELY VIA EMAIL (SUPPORT@IMONITORSOFT.COM). We will provide you alternative purchase links or methods at once.
A: iMonitor 365/WorkAuditor has no minimum purchase quantity. For iMonitor EAM, the minimum is 3 licenses for the Lite and Standard editions, and 5 licenses for the Professional and Encryption editions.
A: When the message "credit card was declined" appears while you processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, an immediately call to your card issuer/bank will clear this up.
A: We provide 1 year of free version upgrades and technical support. If you renew before the first year ends, you receive a 70% discount; if you renew after one year, you receive a 50% discount. If you do not renew, you can keep using your current version for life.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes, of course. We provide technical service via email, online live chat, phone, and remote tools such as Teamviewer, Anydesk, and Todesk. And we have 24/7 online service which can response your requirements timely.
A: If you can't buy our software online, first please try another purchase way to try again, we accept credit card, Paypal and wire transfer payment. If you still can not purchase, PLEASE CONTACT US IMMIDIATELY VIA EMAIL (SUPPORT@IMONITORSOFT.COM). We will provide you alternative purchase links or methods at once.
A: iMonitor 365/WorkAuditor has no minimum purchase quantity. For iMonitor EAM, the minimum is 3 licenses for the Lite and Standard editions, and 5 licenses for the Professional and Encryption editions.
A: When the message "credit card was declined" appears while you processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, an immediately call to your card issuer/bank will clear this up.
A: We provide 1 year of free version upgrades and technical support. If you renew before the first year ends, you receive a 70% discount; if you renew after one year, you receive a 50% discount. If you do not renew, you can keep using your current version for life.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: If you can't buy our software online, first please try another purchase way to try again, we accept credit card, Paypal and wire transfer payment. If you still can not purchase, PLEASE CONTACT US IMMIDIATELY VIA EMAIL (SUPPORT@IMONITORSOFT.COM). We will provide you alternative purchase links or methods at once.
A: iMonitor 365/WorkAuditor has no minimum purchase quantity. For iMonitor EAM, the minimum is 3 licenses for the Lite and Standard editions, and 5 licenses for the Professional and Encryption editions.
A: When the message "credit card was declined" appears while you processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, an immediately call to your card issuer/bank will clear this up.
A: We provide 1 year of free version upgrades and technical support. If you renew before the first year ends, you receive a 70% discount; if you renew after one year, you receive a 50% discount. If you do not renew, you can keep using your current version for life.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: iMonitor 365/WorkAuditor has no minimum purchase quantity. For iMonitor EAM, the minimum is 3 licenses for the Lite and Standard editions, and 5 licenses for the Professional and Encryption editions.
A: When the message "credit card was declined" appears while you processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, an immediately call to your card issuer/bank will clear this up.
A: We provide 1 year of free version upgrades and technical support. If you renew before the first year ends, you receive a 70% discount; if you renew after one year, you receive a 50% discount. If you do not renew, you can keep using your current version for life.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: When the message "credit card was declined" appears while you processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, an immediately call to your card issuer/bank will clear this up.
A: We provide 1 year of free version upgrades and technical support. If you renew before the first year ends, you receive a 70% discount; if you renew after one year, you receive a 50% discount. If you do not renew, you can keep using your current version for life.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: We provide 1 year of free version upgrades and technical support. If you renew before the first year ends, you receive a 70% discount; if you renew after one year, you receive a 50% discount. If you do not renew, you can keep using your current version for life.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Sorry, we do not accept Purchase Order, you can pay with Credit Card. Paypal or Wire Transfer.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes,we provide digital invoice for customer, we will send you by email if you request that. The invoice information is according to your purchase information.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it takes a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us and we will gladly review the situation.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Please click here for a copy of the BlueSnap W-9 form.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Our license is based on the number of computers, there is no unlimited license and price.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: It seems the email was blocked by some reason,please send me your order number and I will send the license code to you again.
A: 500 MHz or faster processor
256 MB of RAM
1 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: 500 MHz or faster processor 256 MB of RAM 1 GB of available hard disk space Operating Systems Supported: All versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu (32-bit and 64-bit).
A: 500 MHz or faster processor
2048 MB of RAM
10 GB of available hard disk space
Operating Systems Supported:
All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: 500 MHz or faster processor 2048 MB of RAM 10 GB of available hard disk space Operating Systems Supported: All versions of Windows, including Windows Server (32-bit and 64-bit).
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
iMonitor EAM will not require customer to purchase other 3rd party database like Microsoft SQL or MySQL etc any more. So one server computer and router which make client computers connect with server terminal will be enough to build up EAM working environment.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes, iMonitor EAM support site-to-site VPN connection, you can install EAM server in the main office, and monitor all remote computers from different sites. And you can also use the Domain administrator to install agent program remotely.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes, iMonitor EAM support internet connection, you can install EAM server in United States, and install the client terminal in England, and you can monitor all the client computers with all EAM features. If your EAM server computer use a public internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a public internet ip address and you really want to monitor computers on the internet (for example oversea client computers), you can setup DDNS(For example NO-IP.com) and register a free domain to deploy iMonitor EAM server on the internet.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: You can copy the agent installer on a flash drive and insert it to the target computer to install.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: The agent processes can not be hidden in the task manager, but it can not be ended in task manager since it can protect itself and keep running always.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: The agent program will work in totally stealth mode, no pop-up windows, no item in Add/Remove Programs, not item in windows start up menu, and can not be ended by the user.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: The only way to change the upload server IP address is to uninstall and reinstall the client.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes you can, EAM supports remotely install the windows agent program. Firstly please choose Agent section on your console, after install window pop up, EAM will scan the computers what in the same network with your server computer. Then please choose the one(s) you want to install, click remotely install, the installation will be automatically done.
A: Please do the following steps to fix this error:
1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again.
2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue.
3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Please do the following steps to fix this error: 1. Please check the server IP address. If the EAM server IP address is not correct, you have to get the correct IP address and log in again. 2. If the server IP is correct, please restart EAM server program and check if there is a license error message at the start up on the EAM server computer, if there it is, then please contact us about this issue. 3. Please open Windows Task Manager on the EAM server computer, and check if eamserver.exe, eamlogrec.exe, eamrdpsrv.exe and IMonLogCmd.exe are in the processes list or not, if you can not find one of them, you need to configure antivirus settings and re-install the EAM server program.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Please open the database folder(the default path is C:\EAMDATA\, and it is a hidden folder), you will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes, iMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The agent program uploads will collect logs to server computer AUTOMATICALLY at interval of X minutes you specify. It stores logs in centralized database on server computer, the default folder is C:\EAMDATA\db. It is a hidden folder. if you want to change the directory,please click Settings Others Set Database Directory.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: The default password for EAM console log in is 000.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current number of client and server,they are matched with the numbers of license you have bought.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information.
And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information. And we provide tech service directly for your user. Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller. Your company name: Your company address: Your full name: Email: Phone number:
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: If you want to become our reseller, the process is very simple, please firstly send us your company information such as company name, email address, website, telephone number and contact person name, etc. Before you make the purchase please contact us and we will provide you 20% coupon code. After you purchase that, we will send you the software download link, registration code, active code and user guide to you via email within 24 hours. And we can provide the tech service for your customer service directly. If you want more reseller discount, please contact partnership@imonitorsoft.com and our service will contact you back about the details.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: If you are knowingly about installing iMonitor EAM agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list.
For EAM Professional, the default folder is "C:\Program Files\EAM Professional"
For EAM Standard, the the default folder is "C:\Program Files\EAM Standard".
The main program file path is:
C:\Program Files\EAM Professional\eamlogrec.exe
C:\Program Files\EAM Professional\eamserver.exe
C:\Program Files\EAM Professional\eamrdpsrv.exe
C:\Program Files\EAM Professional\imonlogcmd.exe
For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list.
The path of agent installation folder is:
C:\Windows\system\sys\syscon\
The main agent EXE files are:
C:\Windows\system\sys\syscon\mssys.exe
C:\Windows\system\sys\syscon\mdua.exe
C:\Windows\system\sys\syscon\mstme.exe
C:\Windows\system\sys\syscon\mskes.exe
C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: For EAM console program and server program, you have to add the EAM installation folder into the exclusion list. For EAM Professional, the default folder is "C:\Program Files\EAM Professional" For EAM Standard, the the default folder is "C:\Program Files\EAM Standard". The main program file path is: C:\Program Files\EAM Professional\eamlogrec.exe C:\Program Files\EAM Professional\eamserver.exe C:\Program Files\EAM Professional\eamrdpsrv.exe C:\Program Files\EAM Professional\imonlogcmd.exe For EAM agent program, you have to add agent program installation folder and the main program file path into the exclusion list. The path of agent installation folder is: C:\Windows\system\sys\syscon\ The main agent EXE files are: C:\Windows\system\sys\syscon\mssys.exe C:\Windows\system\sys\syscon\mdua.exe C:\Windows\system\sys\syscon\mstme.exe C:\Windows\system\sys\syscon\mskes.exe C:\Windows\system\sys\syscon\msflttrans.exe
A: You have to add the following program files into exclusion list of firewall.
EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe
EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe
EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: You have to add the following program files into exclusion list of firewall. EAM server: eamserver.exe, IMonLogCmd.exe, eamrdpsrv.exe, eamlogrec.exe EAM Console: IMonitorMng.exe, eamrdp.exe, eamrdp2.exe EAM Agent: mssys.exe
A: Please do the following steps:
1. Add EAM installation folder into the exclusion list of your antivirus.
2. Disable your antivirus.
3. Reinstall iMonitor EAM.
4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Please do the following steps: 1. Add EAM installation folder into the exclusion list of your antivirus. 2. Disable your antivirus. 3. Reinstall iMonitor EAM. 4. Enable your antivirus.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: It dues to that antivirus always do not detect threats in real time.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details.
Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: No. All captured logs are saved in centralized database on your server computer, iMonitorSoft never receives any of your captured logs. Please refer to our privacy policy for additional details. Privacy Policy
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: iMonitor EAM is a complete employee monitoring solution for business. It records how employees use company computers, including applications, websites, keystrokes, screenshots, files, USB activity, email, chat, and work time, and presents everything in a centralized console.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: iMonitor EAM monitors applications used, websites visited, searches, keystrokes typed, screenshots, file and USB activity, email and chat messages, and work time. You can enable or disable each feature to match your policy.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: iMonitor EAM supports all versions of Windows, including Windows Server, macOS 10.8 and later, and Linux Ubuntu, on both 32-bit and 64-bit systems.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM runs on Windows and macOS, so you can monitor a mixed fleet of computers from one centralized console.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM supports Linux Ubuntu alongside Windows and macOS, giving you consistent visibility across your entire fleet.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: iMonitor EAM is installed on your own server and stores data in your own database, while iMonitor 365 is a cloud-based monitoring service. Both provide the same kind of employee activity visibility.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM monitors company computers at remote locations, including home offices and branch sites, and reports all activity to one central console.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM can be configured to run silently in the background with no visible presence, so employees are not interrupted or distracted while they work.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM supports monitoring across multiple offices and locations, with all data collected into one centralized database and console.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: iMonitor EAM scales from a handful of computers to thousands, so it works for small teams and large enterprises alike.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM records the text employees type on company computers, including searches, messages, and documents, with time stamps.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM captures periodic screenshots of employee desktops, giving you visual evidence of activity at any moment.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. For data-leak prevention, iMonitor EAM records when employees send company files out through QQ, WeChat, DingTalk, Skype, or other chat tools, including attachments, and supports external-send approval. It does not collect employees private chat content or personal privacy.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM lets you block specific websites or categories to enforce acceptable-use policies and reduce distraction.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM lets you block specific applications, such as games and personal software, on company computers.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM can block USB drives and other removable storage devices, or restrict them to read-only mode, to prevent data theft.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM records file copies, moves, and transfers to removable drives, helping you detect unauthorized data movement.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM records when employees are active, what they work on, and how much time they spend in each application and website.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM includes more than 50 built-in reports that summarize activity by user, department, application, website, and time period.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM can notify administrators of specific events, such as risky file transfers, blocked websites, or policy violations, as they happen.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: All monitoring data is stored in a centralized database on your own server. You control the database, the retention period, and who can access it.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Only authorized administrators who have the console login credentials can access monitoring data. You control the accounts and permissions.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes, when applied to company-owned computers with clear employee notification and a legitimate business purpose such as security, productivity, or compliance. iMonitorSoft recommends documenting your policy.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: It is strongly recommended. Clear communication about what is monitored and why builds trust, reduces disputes, and helps keep your program lawful and fair.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. Time-stamped monitoring records provide objective evidence that can support investigations, performance reviews, and the fair resolution of disputes.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: You control retention. Data stays in your own database until you remove it, so you can set a retention period that matches your internal policies and legal requirements.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM lets you export reports and activity data for further analysis, archiving, or compliance documentation.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Because monitoring data stays on your own server and is never sent to iMonitorSoft, you keep full control over the data. You should still consult legal advice to ensure your monitoring program complies with local regulations.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Protect the server with strong passwords and restricted access, keep the operating system and antivirus up to date, and back up the database regularly.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM lets you enable or disable each monitoring feature, so you collect only the data your policy requires.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Download iMonitor EAM, install the server, and deploy the agent to the computers you want to monitor. The full-featured trial begins immediately and requires no credit card.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: No. The 15-day trial includes the complete product with all monitoring features, so you can evaluate the software with your own team.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. The data and configuration from your trial stay in your own database, so you can continue monitoring without losing anything when you purchase a license.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Licensing is per computer. Each license covers one monitored computer, and you can monitor up to the number of computers in your license.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. You can purchase additional licenses as your organization grows, and existing licenses are not affected.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes, as long as all the computers belong to the same company. You can distribute licenses across offices and locations.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: No. iMonitor EAM is a one-time purchase, and every license includes one year of free version upgrades. There is no mandatory subscription.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. Contact our sales team for volume pricing, and resellers receive a standard partner discount.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitorSoft works with resellers and partners worldwide, and they can provide the software, licensing, and local support.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: After payment is confirmed, we send the download link, registration code, activation code, and user guide by email within 24 hours.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Most organizations install the server and deploy the agent within a single afternoon. Setup requires no scripting or database expertise.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM supports remote deployment, so administrators can install the agent on computers across the network from the console.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: No. The agent is lightweight and runs silently in the background with minimal impact on system performance.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: A dedicated Windows machine is recommended so the server and database run reliably, but a standard business computer can work for smaller deployments.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: No. iMonitor EAM includes its own centralized database, so you do not need to purchase or configure Microsoft SQL, MySQL, or other database software.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM reports activity from computers in different offices and remote locations to one centralized database.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. With a public IP address or a DDNS service such as NO-IP, you can connect agents across the internet to your EAM server.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM supports domain environments and can be deployed to computers joined to your domain.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Agents continue recording activity locally and upload the data to the server automatically when the connection is restored, so no important records are lost.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. You can move the server and database to another computer in the same company without losing data or needing additional licenses.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Registered customers download the latest version from our website. Every license includes one year of free version upgrades.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: No, for the first year. Upgrades are free for one year after purchase, and existing customers receive a discount on later major versions.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: You can reach our support team by email at support@imonitorsoft.com, through online live chat, or via Teamviewer for remote assistance.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Our AI support is available 24/7. Human support hours are Monday to Friday 9:00 to 24:00, Saturday 9:00 to 18:00, with Sunday and holidays off.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Technical service includes software installation, uninstallation, troubleshooting, and training, provided through remote tools such as Teamviewer, Anydesk, and Todesk, as well as phone, email, and online chat.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. Every customer receives a user guide, and we provide online documentation and help resources to support installation and daily use.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Contact our support team and we will help resolve the issue, including re-sending license information or providing step-by-step guidance.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Send the details to support@imonitorsoft.com. We review customer feedback regularly and use it to improve the product.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM lets you view client desktops in real time, with adjustable image quality and speed. Multiple screens can be arranged in one window (up to 6x5), and computers with multiple monitors are supported.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. You can control the mouse and keyboard on a client computer as if you were sitting at it, and send messages, files, and commands such as shutdown, restart, and lock screen. Multiple clients can be controlled with one click.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM records print time, printer name, computer name, document path, number of pages, and document size.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM records FTP and HTTP uploads and downloads with time, file name, file size, and server, and tracks usage of popular cloud drives, with a customizable cloud drive list.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM records computer power-on and power-off times each day to track employee start and end times automatically for attendance purposes.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM calculates computer running time, idle time, keystroke counts, and browsing, chat, and file operation times, and compares employees and departments with daily, weekly, and monthly charts.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. You can set traffic limits for specific programs.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Set a keyword list. When sensitive keywords appear in keystrokes, web content, clipboard, file names, or email, the console receives a real-time alert, and you can choose to terminate the operation immediately or take a screenshot automatically.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. When employees send company documents out through QQ, WeChat, DingTalk, Skype, personal cloud drives, or email attachments, the system records the event in detail, sends a warning, and keeps records and screenshots.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Three levels: record and back up the external file; block the external file; or encrypt the external file without blocking it. The first level can be combined with the second or third.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Employees submit an external file-send request, and management approves it online in the console. Once approved, the file can be sent. This is simple and efficient, and helps build data security awareness.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. iMonitor EAM supports monitoring computers with multiple monitors.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Based on file type, size, daily maximum, and keyword whitelists or blacklists, important files and normal files are identified and approved automatically. File content is parsed directly, supporting Word, Excel, PDF, TXT, and RTF.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: The Encryption edition adds proactive document protection such as transparent encryption on top of standard monitoring functions. Other editions can be upgraded to the Encryption edition later.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Files are encrypted at the driver level when sent out, so everything sent externally is ciphertext, while normal open, edit, and save operations decrypt automatically. Encryption is done in the driver without changing user habits.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Internally, files work normally on computers with the client and encryption enabled. Externally, computers without the client or encryption see only garbled content.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. Encryption rules still apply when the client and server have no network connection, so encryption continues to work when employees take company laptops on business trips, providing offline protection.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. You can scan the entire hard disk according to configured file types and encrypt the relevant files.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.
A: Yes. You can choose to encrypt only files in certain folders, or only encrypt files when they are sent externally.